Infrastructure servicing

The service includes irregular interventions, which are required due to a failure or based on the request of the customer, who would like to have changes made on his own ICT infrastructure. We provide servicing on projects we have implemented ourselves and technology provided by third parties. 

Servicing parameters

• Removal of the failure, or renewal of equipment functions by means of an emergency method and subsequent definite removal of the failure as soon as possible
• Test equipment functionality
• Changes to HW or SW configuration settings according to the customer’s requirements 
• Specification of executed activities according to the customer’s requirements
• SLA guarantee (specification of the period until removal of the failure is commenced and removal of the failure, period until temporary or definite launch) 
• Reporting servicing interventions with the option of being presented on the customer’s portal

Technological coverage of servicing

• LAN, MAN and WAN data networks (Cisco, 3com, HP,... network components)
• Telephone networks – PBx alone or Pbx networks (Ericsson, Siemens, TTC, 2N etc. switchboards)
• SDH, PDH, PCM transmission systems , analogue
• Digital and analogue radio networks
• Metallic and optic cables (local,  trunk cable, direct-buried cable, aerial cable)
• LAN (structured cabling cat. 5, cat. 6, cat. 7)
• Signalling and monitoring equipment (EZS, EPS, camera systems)
• Information equipment, wireless and local broadcasting, audiovisual systems
• Equipment for recording pictures, voices and messages
• 48V DC, 230/400V AC power supply system, backup sources
• Technological room including racks, distribution and switch gear, air-conditioning and extinguishing systems

Main advantages

• Know-how of the stated technologies and technological systems
• Transfer of service costs to service providers
• Decrease of personnel costs for the customer
• Outsourcing ancillary activities